Reinstall using a clean install
QuickBooks Help
From the article: When a QuickBooks Desktop function is damaged or when a simple reinstall does not correct an issue, you may need to uninstall QuickBooks Desktop, rename installation files left behind, and then reinstall QuickBooks Desktop. This process is called a Clean Install or Clean Uninstall. …and more
Category: QuickBooks
Resort QuickBooks Desktop lists when names or items are out of order or missing
QuickBooks Help
From the article: QuickBooks Desktop stores data pertaining to Customers:Jobs, Vendors, Employees, Other Names, Accounts and Items, as well as other things in lists.
A particular Customer or Employee or Item is an entry in a list.
Your lists can become damaged. The damage can often be repaired by re-sorting which puts a list back in its default order. This action can be performed by any QuickBooks Desktop user.
If you have manually changed the order of a list, re-sorting it will undo your changes. …and more
QuickBooks Desktop user and restriction
QuickBooks Help
From the article: There are scenarios wherein the owner or accountant choose to provide restricted access to their employees in order to protect sensitive company information like bank balance and account numbers. This article covers how to create, modify and troubleshoot QuickBooks Desktop user login and restrictions. … and more
Intuit QuickBooks Desktop & Point-of-Sale software support policies
QuickBooks Help
From the article: Here at QuickBooks Desktop, we are here to support you and your small business needs. Here is how we can help you:
Overview
Contact our Intuit Support Professionals (days and hours of support):
Technical Support:
Pro/Premier Customers: 24/7 support
Enterprise Customers: M-F (4:00am-7:00pm PST)
Pro/Premier Installation and Business Applications (“How do I” questions): 7 days a week (5:00am-9:00pm PST)
Enterprise Business Applications (“How do I…” questions): M-F (4:00am-7:00pm PST)
Customer Service (Billing, Charge and Order Inquiries, Refunds, Product Registration, and general Customer Service): M-F (6:00am-6:00 pm PST)
Point of Sale M-F (4:00am to 8:00pm and Sat and Sun 7:00am to 4:00pm PST): POS technical support: 800.348.0254 (POS Desktop 12.0 (V12) and POS2013 (V11)) … and more
Intuit Hosting Program – Intuit offers an Authorized Commercial Hosting Program
QuickBooks Help
From the article: This program allows you to have your licensed copy (or copies) of QuickBooks Desktop software installed on servers in an authorized remote hosting facility. This means that you access your QuickBooks product on a virtual desktop, via a secure connection and web browser.
If you have your QuickBooks Desktop product hosted, your authorized commercial host should be your initial point of contact for any needs related to hosting setup, installation, troubleshooting hosting issues, and other basic technical support needs. Because deployment can vary from host to host it is best to contact your host first. … and more
Use the Customer Account Management Portal Site (CAMPS)
QuickBooks Help
From the article: The QuickBooks Customer Account Management Portal Site, or CAMPS, enables you to perform the following:
Download your software
Manage your account information
Update payment methods
Manage contacts on your account
Reactivate canceled service or subscription
…and more
Intuit Data Protect (IDP): Frequently Asked Questions
QuickBooks Help
From the article: Intuit Data Protect is a subscription service that helps you protect your data from loss or damage due to virus, laptop theft, file corruption, fire, and so on. Your files are automatically backed up online over the Internet once a day, every day, at an automatically selected time to an offsite location. You can choose to back up just your QuickBooks file (Company Data plan), or you can back up multiple QuickBooks files and any other data on your computer (Entire PC plan). With Intuit Data Protect you’re covered. …